Returns & Exchanges

We want you to be fully satisfied with your Carista adapter and app experience; if our product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund. Please ensure the hardware is in its original condition and packaging to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or visit our online returns portal with your order number and the email address used at checkout.

• 2.
  Prepare the Package

  Securely pack the Carista adapter in its original box, ensuring all diagnostic cables and documentation are included to prevent restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware, we will issue a refund to your original payment method within 5-7 business days.