Frequently Asked Questions
Everything you need to know about Carista OBD2 and our services
What is the Carista OBD2 adapter and how does it work?
The Carista OBD2 adapter is a compact hardware device that plugs into your car's diagnostic port. It connects via Bluetooth to the Carista app on your smartphone, allowing you to diagnose faults, customize hidden features, and perform DIY maintenance.
Which car brands are compatible with Carista?
Carista supports a wide range of models from Volkswagen, Audi, SEAT, Å koda, BMW, Mini, Toyota, Lexus, and Nissan. Compatibility varies by year and model, so we recommend checking our website's compatibility tool before purchasing.
How long does shipping take and what are the costs?
We offer worldwide shipping with delivery times typically ranging from 3 to 7 business days depending on your location. Shipping costs are calculated at checkout based on your delivery address.
What is your return and warranty policy?
We offer a 30-day money-back guarantee if you are not satisfied with your purchase. Additionally, the Carista OBD2 adapter comes with a 2-year hardware warranty covering any manufacturing defects.
Is a subscription required to use the app?
The Carista app offers free basic diagnostics. To access advanced customization and service tools, we offer various subscription plans (weekly, monthly, or yearly) which can be managed directly through the App Store or Google Play Store.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.